Frequently Asked Questions
Everything you need to know about getting authentic Japanese snacks delivered to your door.
How long does international shipping take?
Shipping times vary by destination. Standard shipping typically takes 7-14 business days, while Express shipping (EMS or DHL) usually arrives within 3-5 business days.
Are the snacks and candies authentic and fresh?
Yes, all our products are 100% authentic and sourced directly from Japan. We monitor expiration dates closely to ensure you receive the freshest items possible.
What happens if my chocolate melts during transit?
Since we ship globally, temperature fluctuations are beyond our control. We recommend selecting Express shipping for heat-sensitive items and placing them in the refrigerator immediately upon arrival.
Do you offer tracking for all orders?
Most shipping methods include a tracking number which will be emailed to you once your order is dispatched. Some economy options may have limited tracking depending on the destination country.
What is your return policy for food items?
Due to the perishable nature of our products and international food safety regulations, we cannot accept returns. However, if your order is damaged or incorrect, please contact us within 48 hours for a resolution.
Will I have to pay customs or import duties?
Customers are responsible for any customs fees, taxes, or duties imposed by their local government. We recommend checking your country's import regulations for Japanese food products before ordering.